PUBLIC ALWAYS STRIVES FOR THE HIGHEST STANDARDS OF HOTEL CLEANLINESS. WE FOLLOW RIGOROUS CLEANING PROCESSES AND EMPLOYEE TRAINING PROGRAMS THAT CONTINUE TO INCORPORATE THE EVOLVING BEST PRACTICES TO MITIGATE THE SPREAD OF COVID-19. THESE NEW PRACTICES HAVE BEEN IMPLEMENTED WITH FULL COMPLIANCE OF ALL REGULATED AND RECOMMENDED GUIDELINES PROVIDED BY THE WORLD HEALTH ORGANIZATION (WHO), CENTER OF DISEASE CONTROL AND PREVENTION (CDC), AND FEDERAL, STATE AND LOCAL AUTHORITIES.

WITH THE FIGHT AGAINST COVID-19 FRONT AND CENTER IN THE MINDS OF OUR GUESTS AND ASSOCIATES, CONSUMER EXPECTATIONS HAVE CHANGED. IN TURN, WE HAVE ADJUSTED OUR APPROACH ON OPERATIONAL STANDARDS. THESE STANDARDS INCLUDE AN UPDATED CULTURE OF CLEAN AND HEALTH SAFETY PROTOCOLS, HOUSEKEEPING SANITATION TOUCH POINTS, FOOD AND BEVERAGE HANDLING AND CONTACT-FREE SERVICES. THE SAFETY AND WELL-BEING OF OUR GUESTS AND EMPLOYEES IS A TOP PRIORITY. WE WILL CONTINUE TO DO EVERYTHING WE CAN TO ENSURE EVERYONE AT PUBLIC FEELS SAFE AND AT EASE
FROM THE MOMENT THEY ENTER THE HOTEL.

NEW CULTURE OF CLEAN

NEW STANDARDS HAVE BEEN IMPLEMENTED WITH FULL COMPLIANCE OF ALL REGULATED CLEANLINESS AND SAFETY GUIDELINES PROVIDED BY THE WORLD HEALTH ORGANIZATION (WHO), CENTER OF DISEASE CONTROL AND PREVENTION (CDC), AND FEDERAL, STATE AND LOCAL AUTHORITIES.

• UPDATED EMPLOYEE TRAINING ON CLEANLINESS PROCEDURES FOR ALL DEPARTMENTS
• ENHANCED VISIBLE CLEANING AND SANITIZING IN ALL PUBLIC SPACES AND BACK OF HOUSE AREAS
• UTILIZATION OF EPA-APPROVED CLEANING & DISINFECTING AGENTS THAT KILL THE COVID-19 VIRUS
• ELECTROSTATIC MACHINES AND UV LIGHT UTILIZATION FOR CLEANING AND DISINFECTING
• GUEST ROOM CLEANING ON HIGH TOUCH POINT ELEMENTS (E.G. REMOTES, PHONES, LIGHT SWITCHES)
• UPDATED GUEST AMENITIES, INCLUDING MASKS, TRAVEL SIZE DISINFECTING WIPES, GEL HAND SANITIZER
• GUEST ROOMS WILL HAVE A NOTE INDICATING THE ROOM HAS BEEN INSPECTED AND SANITIZED
• THREE-DAY VACANCY CYCLE BETWEEN GUEST STAYS FOR ALL GUEST ROOMS

STAYING NEW YORK SMART

WHEN GUESTS ARE IN THE HOTEL, THEY WILL NOTICE SEVERAL ADDITIONS MADE TO OUR OPERATING REGIMEN DESIGNED TO SET AN EVEN HIGHER STANDARD OF CLEANLINESS AND SAFETY. WE WILL REMAIN UP TO DATE ON ALL LOCAL, STATE AND FEDERAL REGULATIONS REGARDING THE NATIONAL HEALTH CRISIS.

• PERSONAL PROTECTIVE EQUIPMENT (PPE); MANDATORY FOR STAFF, VENDORS AND CONTRACTORS
• MANDATORY FACE COVERINGS REQUIRED FOR ALL GUESTS IN PUBLIC AREAS
• SIGNAGE PROMOTING SOCIAL DISTANCING, HAND HYGIENE, AND CLEANLINESS IN ALL PUBLIC AREAS
• LIMITED CAPACITIES FOR GUEST AND EMPLOYEE ELEVATORS
• HAND SANITIZER AND ANTI-BACTERIAL WIPE STATIONS LOCATED AT ALL GUEST TOUCH POINTS THROUGHOUT THE HOTEL
• PUBLIC ADVISORS WITH FULL KNOWLEDGE OF ALL LOCAL MEDICAL CENTERS AND COVID TESTING FACILITIES
• REGULATED HOTEL WIDE CONTACT TRACING LOGS FOR HOTEL GUESTS AND EMPLOYEES

LESS CONTACT, MORE CONNECTION

THE PUBLIC BRAND FOCUS HAS ALWAYS BEEN GEARED TOWARDS SIMPLE, FAST AND EFFICIENT SERVICES THROUGH MODERN DAY TECHNOLOGY. CONTACT-FREE MOBILE TECHNOLOGY IS A SERVICE WE ALREADY PROVIDE BUT WE ARE HAPPY TO ANNOUNCE SOME ENHANCEMENTS WE MADE TO ADD MORE SAFETY AND CONVENIENCE TO OUR GUESTS.

• CONTACT-FREE MOBILE CHECK-IN AND CHECK-OUT AND MOBILE KEY TECHNOLOGY
• MOBILE APP COMMUNICATION FOR ADDITIONAL REQUESTS AND SERVICES FOR HOTEL GUESTS
• GUEST ROOM DELIVERIES LIMITED TO THE DOOR OF THE ROOM ONLY, EMPLOYEE DOES NOT ENTER
• LIMITED EMPLOYEE ACCESS TO OCCUPIED GUEST ROOMS; BASED ON GUEST PREFERENCE
• DETAILED GUEST COMMUNICATION ON NEW HEALTH PROTOCOLS; PRE-STAY EMAILS, IN- ROOM COLLATERAL, AND TEXT MESSAGING

FOOD AND BEVERAGE INNOVATION

PUBLIC HAS PARTNERED WITH FOOD SAFETY EXPERTS TO ENSURE WE MAKE ALL NECESSARY ADJUSTMENTS FOR FRONT AND BACK OF HOUSE TO ENSURE THE HEALTH AND SAFETY OF OUR GUESTS AND EMPLOYEES. PUBLIC ALWAYS EMBRACES THE OPPORTUNITY FOR INNOVATION, AND WE ARE THRILLED TO SHARE OUR ENHANCED FOOD AND BEVERAGE CONCEPTS WITH OUR GUESTS.

• LIMITED CAPACITIES AND MODIFIED SPACING OF SEATING TO ADHERE TO SOCIAL DISTANCE GUIDELINES
• PICKUP AND DELIVERY OPTIONS FOR HOTEL GUESTS THROUGH ONLINE MOBILE ORDERING
• ENHANCED MENUS FOCUSED ON “TAKE OUT” ITEMS FOR FOOD AND BEVERAGE
• INNOVATIVE MENUS AND A WIDE VARIETY OF PRE-PACKAGED AND GRAB AND GO OPTIONS
• ELIMINATION OF SELF-SERVICE OFFERINGS OR COMMUNAL STATIONS
• DISPOSABLE OPTIONS FOR ALL GUEST SERVICE WARE INCLUDING; CUTLERY, NAPKINS, GLASSWARE, ETC.
• QR CODE FOR MOBILE MENU AS WELL AS PAYMENT

OUR PURPOSE HAS ALWAYS BEEN ABOUT GIVING OUR GUESTS A SMART AND REFINED EXPERIENCE. WITH ALL THE CHANGES MADE WE KEPT THESE IDEALS AT HEART. OUR GUESTS WILL FEEL AT EASE BECAUSE IT WILL BE CLEAR WE HAVE THOUGHT OF EVERYTHING TO KEEP THEM SAFE. THIS IS A BRIEF SUMMARY OF WHAT ACTIONS WE HAVE TAKEN IN THE FIGHT AGAINST COVID-19.