FAQ HOTEL MONOPOLI

COVID-19 CANCELLATION POLICY: HOTEL MONOPOLI IS COMMITTED TO PROVIDING FLEXIBLE BOOKING TO OUR GUESTS DURING THESE CHALLENGING TIMES. WE ARE WAIVING CANCELLATION FEES FOR ANY PLANS IMPACTED BY THE COVID-19 OUTBREAK AND WELCOME GUESTS TO REBOOK ANY NON-REFUNDABLE STAYS FOR A LATER DATE. GUESTS WHO BOOKED VIA ONLINE TRAVEL AGENTS OR OTHER THIRD-PARTY TRAVEL PROFESSIONALS ARE ADVISED TO CONTACT THEIR BOOKING PROVIDER FOR INFORMATION ON THEIR POLICIES. TO CANCEL OR CHANGE YOUR BOOKING, PLEASE EMAIL CS@HOTELMONOPOLIJAKARTA.COM  OR CALL (021)-22715665 / WA +62 851-5844-9943
CHECK-IN TIME IS 2 PM AND CHECK-OUT TIME IS 12 PM.

THE HOTEL’S STANDARD CANCELLATION POLICY IS 4PM, 48 HOURS PRIOR TO ARRIVAL. HOWEVER, PLEASE NOTE THAT CERTAIN RATES ARE NON-CANCELLABLE, NON-REFUNDABLE BOOKINGS THAT REQUIRE ADVANCE PAYMENT UPON BOOKING.

PLEASE EMAIL cs@HOTELMONOPOLIJAKARTA.COM  AND WE WILL SEND YOU A CREDIT CARD AUTHORIZATION FORM TO HAVE A THIRD-PARTY PAY FOR A GUEST’S RESERVATION OR OUR OFFICIAL ACCOUNT NUMBER TO TRANSFER

HOTEL MONOPOLI’S GYM IS AT THE ROOFTOP AND OUR HOTEL LOCATION AND NEIGHBORHOOD AREA IS GREAT FOR RUNNING OUTSIDE IN THE MORNING.

HOTEL MONOPOLI’S GYM IS AT THE ROOFTOP AND OUR HOTEL LOCATION AND NEIGHBORHOOD AREA IS GREAT FOR RUNNING OUTSIDE IN THE MORNING.

HOTEL MONOPOLI DO NOT ALLOW ANY KIND OF PETS INSIDE THE HOTEL PREMISES AND ROOMS.

ALL OF OUR HOTEL ROOMS ARE NON-SMOKING. PLEASE NOTE THERE IS A PENALTY FEE OF RP 1.000.000 FOR SMOKING INSIDE THE ROOM

EARLY CHECK-INS ARE BASED ON AVAILABILITY; TO GUARANTEE AN EARLY CHECK-IN, WE RECOMMEND BOOKING THE NIGHT PRIOR AND LETTING THE HOTEL KNOW TO CHECK IN THE RESERVATION TO HOLD FOR YOUR ARRIVAL THE NEXT MORNING. ADDITIONALLY, WE MAY HAVE AN EARLY CHECK IN PACKAGE AVAILABLE THAT GUARANTEES CHECK-IN BY 6 AM. PLEASE CONTACT cs@HOTELMONOPOLIJAKARTA.COM OR CALL US AT (021)-22715665/ wa +62 851-5844-9943 TO CHECK AVAILABILITY AND TO UPDATE US ON YOUR EXPECTED TIME OF ARRIVAL

WE DO HAVE A LUGGAGE STORAGE ROOM TO LEAVE YOUR LUGGAGE SHOULD THE ROOM NOT BE READY UPON YOUR ARRIVAL. UNTIL YOU’RE CHECKED-IN, WE ALSO INVITE YOU TO ENJOY OUR RESTAURANT, OPEN PUBLICALLY FROM 6 AM – 9 PM DAILY.

OUR KITCHEN IS OPEN FROM 6AM TO A TIME RESTAURANT CLOSE, BUT WE DO HAVE SOME FOOD & BEVERAGES AVAILABLE 24 HOURS. PLEASE CONTACT OUR ROOM SERVICE STAFF TO KNOW MORE INFORMATION.

HOTEL GUESTS ARE GIVEN PRIORITY ACCESS FOR 2 PEOPLE PER ROOM.

YES, CHILDREN ARE ALLOWED AT THE MOON AND POOL AREA DURING MORNING TO AFTERNOON TIME. PLEASE CHECK FOR EVENTS RUNNING AT THE MOON DUE TO OPEN BAR AND SMOKING SITUATION DURING EVENT.

PLEASE CONTACT OUR LOST & FOUND DEPARTMENT AT (021)-22715665 AND WE WILL DO EVERYTHING WE CAN TO TRY TO LOCATE AND RETRIEVE YOUR ITEM

PLEASE CALL US AT (021)-22715665 OR EMAIL US AT cs@HOTELMONOPOLIJAKARTA.COM FOR MORE INFORMATION.